FAQ
Frequently Asked Questions

Answers to the some of the most common questions asked about Whole House Audio by our customers are provided below. Not finding the answer you need? Contact one of our Customer Support Experts.

How do I track my order?

Tracking numbers are usually sent to your email account 1 business day after the order is shipped. You can also track the status or your order directly from our website. Click the link under Support on the home page, input your order number (example: 3287) and your billing zip code and you’ll get a real-time status of your order. Then click the tracking number to be redirected USPS or UPS live tracking website. Tracking numbers that begin with C111 can be tracked by going to www.ontrac.com.

My order does not show it's in progress. How do I find out the status?

Our shipping and processing speed is blazing fast, but keep in mind that orders placed after 3pm PST will be shipped the following business day. All orders placed Friday 3pm PST through Sunday will be processed on the following Monday.

Why has my tracking number not updated yet?

Typically tracking numbers from USPS (your regular mail), UPS and Ontrac take 24 hours to update. Often with USPS tracking numbers, it could take up to 48 hours or longer to update.

My USPS tracking number has not updated in a while. What's going on?

USPS unlike UPS uses delivery confirmation for tracking purposes. These tracking numbers typically do not update throughout the day or until they are near your local shipping facility.

My package has shipped. When will it arrive?

Once your order leaves our warehouse, it’s in the hands of the designated shipper such as the US Postal Service, UPS or Ontrac . Typically, the USPS packages take 2-3 days to arrive with Saturday counting as a delivery day. UPS ground service may take up to 5 business days depending on your location (Please note UPS doesn't count saturday as a shipping day). Ontrac takes 1-3 business days depending on location.

How will my package arrive to my residence?

We ship all items in boxes. If you opted for USPS delivery, your mail carrier will deliver the package to your mailbox or door. If you selected UPS, or Ontrac, the driver will leave the package at your door.

How do I know if an item is in stock or not?

Check the product page to verify that the item is in stock. If the item is not in stock, we'll display the day we estimate it will be back in stock. You can also enter your email address to be automatically notified when items are back in stock.

Where are you located?

We are located in Southern California (near Berry St and Imperial Hwy): 775 Columbia St, Brea, CA 92821

I selected rush processing. When will my product ship?

By selecting rush processing we guarantee that your product will be shipped processed immediately. If you select rush processing Friday after 3pm PST through Sunday, your item will be shipped out first thing on Monday morning.